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Shipping FAQs

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Est. Delivery

Over $150

Under $150

 Canada & US
3-6 Business Days
Free $15 CAD
Express Canada & US 1-3 Business Days $15 CAD $30 CAD
3-6 Business Days
$15 CAD $40 CAD
Express Europe 1-3 Business Days $45 CAD $70 CAD

Standard Shipping

*Noche Blanca only supports shipping to Canada, the U.S., and Europe.

*Orders must total amount indicated before taxes and after all discounts/coupons have been applied.

** Time listed does not include 1-2 business day processing time.

For more information on our shipping policies, please click HERE!

How do I know if my order has been shipped and on its way?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit. Please also allow 24-48 hours from the time you place your order for it's status to update.

Do you refund shipping fees?

Shipping fees are non-refundable unless you received a damaged item.

To report or return a damaged item, please use the following process:

  • If you would kindly fill out the return form included in your package, and return it along with the damaged item, we will issue you store credit via E-Gift Card and you can repurchase the item if desired. If you need a copy of the returns form, please click HERE.
  • Once we receive your package, we will email you with a store credit code in the form of an E-Gift Card in the amount of your damaged item, plus the cost of shipping the return by providing you with a shipping label which will cover the return shipping costs. In order to receive credit for your returned shipping costs, you must use the shipping vendor that Noche Blanca specifies.

Helpful hint: We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.